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Just had my first experience with RCBS customer service. I had heard good things, but never personally experienced. Some new Norma brass had extremely tight primer pockets, and I was having difficulty priming with Lee Hand Primer tool. When this happens I usually use the priming arm (optional) on my RC IV (Rock Chucker Supreme) to finish the seating process. Well, I must have been really banging on those primers because I bent the priming arm, the screw that holds the arm to the unit, and screwed up my large primer plunger/cup. Had no luck finding online by myself, so called RCBS out West. Despite admitting I had bent the items due to misuse on my part, they went ahead and mailed out all the parts with no cost to me at all. I have had that RC IV for about 12 years and was relieved to learn they still support it. With so much BS going one around me these days, it was refreshing to have received such stellar customer service. That's my story. Tip of my hat to them!
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"Wars are, of course, as a rule to be avoided; but they are far better than certain kinds of peace." - T.R. -
RCBS Customer Service
It has been years; one day I told them my elephant stepped on it, the next time I called they did not ask about my elephant. I tried to blame my wife when one of my Rock Chucker presses came apart, I had to clean that story up like it was my wife that found the parts that fell out.
I have three Rock Chuckers, I have been told I am not a member of the In-Crowd unless I have Added a Forster Co-ax to the bench; and I wonder where the 2 Piggy Back 11 will go.
F. Guffey -
"...bent the priming arm..." The die wasn't set up correctly. Should be down just far enough for the decapping pin to pop the primer out. Said pin will break/bend fairly easily. RCBS will send you a package.
Sent 'em a letter, long ago, asking where I could get some pins in Canada. Took 'em about 3 weeks to send me a package of pins and a list of retailers. By mail. Been saying ever since that other manufacturers(like car makers) could learn a lot about customer service from the reloading industry.Spelling and grammar count!Comment
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The days of RCBS taking care of broken parts for a life time are pretty much done now. Used to be if you messed up your dies they covered it no questioned asked. But once they started getting all their forgings from China that all changed. They will help you once with an item but after that you have to pay for it. I never had any problems with my Rock Crusher and that was from 50 years ago. Never heard of one breaking in two but since they have them made in China it happens more and more. RCBS always was a leading company. But that is changing fast now.Comment
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Not RCBS related but Hornady. Had a part wear out after 50 years use and called to replace it, nice lady said it was under warranty and needed my address. Got the part in a few days with a n/c!
SamComment
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I used my Lee hand depriming tool on berdan primed 06 cases and bent the tool. I told this to Lee knowing I had misused the tool. They sent me a new tool free of charge. RCBS and Lee are both user-friendly companies.Comment
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I have spent over 20 years trying to get reloaders to push their way back and away from the keyboard. I encouraged them to crawl under the reloading table to watch their Rock Chucker in action. Everything they thought they knew about the Rock Chucker came from the claims department.While I’m not sure of this, but the old, American-made Rock Chuckers had “line-bored“ holes down thru the die and ram bores (to guarantee straightness) the China-made, modern presses MAY NOT have this manufacturing precision.
Anyone have info on this?
F. GuffeyComment
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fguffey, its getting to the point no one can make a sensible statement or ask for a answer to a question without you replying in a smart a&& manner. I have read enough about your knowledge on headspace and gages , which you seem to think only you have the ability to explain. I would suggest maybe you should take your own advice and back away from the keyboard. JimF merely asked a simple question and you are off to the races. Get a life and try to be helpful in a manner members would appreciate your input.
John in SC“Then said he unto them, But now, he that hath a purse, let him take it, and likewise his scrip: and he that hath no sword, let him sell his garment, and buy one.†(Luke 22:36)
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john, jump in anytime; tell me how much cam over the Rock Chucker has. I can not remember when you were not wildly indignant about everything. One minute you are spouting hate on the top of the page and scripture on the bottom.
Euclasites: That would be the book of vanity it is written it is far better to receive the wrath of a wise man than the rhetoric of a fool.
The Rock Chucker does not cam over and it is not a bump press.
Read his post again: He starts with "I'm not sure..." and then ends with china made "the China-made modern presses MAY NOT HAVE THIS MANUFACTURING PRECISION".While I’m not sure of this, but the old, American-made Rock Chuckers had “line-bored“ holes down thru the die and ram bores (to guarantee straightness) the China-made, modern presses MAY NOT have this manufacturing precision.
Anyone have info on this?
After all of that he finishes with "Anyone have info om this?
And what do you know about the 'line-bore'? The Rock Chucker line-bore is most interesting. I hade a set of tools that would check the alignment; well anyhow I though it was most interesting.
F. GuffeyLast edited by fguffey; 11-25-2020, 08:29.Comment
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fguffey, maybe you should read my post again. I didn’t mention Rock Chucker, line-bore, cam over, bump press, alignment or the precision of the Rock Chucker. Your post supports what I originally said, any chance to run down someone or to pat yourself on the back about your knowledge.
Final comment, you are to educated for me to attempt to converse with you. You are the greatest!!!!
John in SC“Then said he unto them, But now, he that hath a purse, let him take it, and likewise his scrip: and he that hath no sword, let him sell his garment, and buy one.†(Luke 22:36)Comment
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Thank you.You are the greatest!!!!
F. GuffeyComment
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If we must cite scripture, let's at least spell the book right.The Book of Ecclesiastes
1:2 Vanity of vanities, saith the Preacher, vanity of vanities; all is vanity.
7:5 It is better to hear the rebuke of the wise, than for a man to hear the song of fools.
9:17 The words of wise men are heard in quiet more than the cry of him that ruleth among fools.
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Ecclesiastes. 9:17 The words of wise men are heard in quiet more than the cry of him that ruleth among fool..
Hmmm. Reminds me of somebody..
John in SC“Then said he unto them, But now, he that hath a purse, let him take it, and likewise his scrip: and he that hath no sword, let him sell his garment, and buy one.†(Luke 22:36)Comment
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If we must cite scripture, let's at least spell the book right"saithe the preacher"1:2 Vanity of vanities, saith the Preacher, vanity of vanities; all is vanity.
Normally I quote the page number instead of chapter and verse in an effort to get the reloader to get his hands out of his pockets.
John Cook continues to spout hate; I said "thank you". That was my short speech, I do not believe he would appreciate my long speech any more than he did my short speech but 'JIC' I am wrong I will try my long speech.
Thank you very much.
F. GuffeyComment
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